Coalface Contact Centre Consulting is passionate about service and operates primarily in providing solutions for improving service delivery in Customer Relationship Management and Sales and Marketing operations, through focussing on prevention rather than cure, by getting your people, processes and technology right first time ensuring that the only time you speak to your Customer twice is when they come back for more....
Our expertise is varied covering many market sectors and specialises in, but is not limited to the following services:
- Outsource partner selection and management
- Contact Centre set up
- Contact Centre solution design
- CRM and contact management business analysis and system design
- Process re-engineering
- Change management implementation
- Project management (PRINCE 2)
- Operational review/audit
- Counteractive troubleshooting
- Interim Management
- Customer Service training
- Telecommunications procurement
So whether you are in the definition and planning stages of a contact centre operation, need some assistance with development and implementation, or getting your contact centre back on the rails, Coalface Contact Centre Consulting would like to help...
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